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General Terms and Conditions

Terms and Conditions of Delayback

These general terms and conditions govern the use of our website, the trial offer, the monthly subscription, the success fee, and all services related to flight compensation claims.

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The general terms and conditions in detail

Below are all the provisions applicable to our services.

  1. 1. Purpose and scope

    These general terms and conditions define the terms of use of the Delayback website and related services, including the trial offer, subscription, and management of flight compensation claims.

  2. 2. Description of the Delayback service

    Delayback assists air passengers with their compensation claims in the event of a disrupted flight. Our services include personalized claim tracking and VIP customer service.

  3. 3. Service access conditions

    The service is accessible to any adult with access to the Internet and a valid email address. The user guarantees the accuracy of the information provided during registration.

  4. 4. Trial offer: €0,90 for 48 hours

    A trial offer of €0,90 is available for 48 hours so you can discover all our services. The trial is commitment-free and provides access to all available premium features.

  5. 5. Subscription: €49 per month, no commitment

    At the end of the trial period, the subscription is €49 per month. It is commitment-free and can be canceled at any time from the user's personal account.

  6. 6. Success fee: 15%

    A commission of 15% is only due if compensation is actually obtained for the user. No processing fees are charged if no compensation is obtained.

  7. 7. User obligations

    The user agrees to provide accurate information and to submit all documents necessary for the processing of their claim. They also agree to inform Delayback of any changes to their situation.

  8. 8. Claim handling and Delayback's role

    Delayback assesses the eligibility of the claim, takes the necessary steps with the airline, and follows up until compensation is paid.

  9. 9. Payment and billing

    Payments are secure and processed online. The subscription is automatically charged every month. Invoices are available in your personal account.

  10. 10. Cancellation and end of subscription

    The subscription can be canceled at any time, free of charge, from the personal account. Cancellation takes effect at the end of the current billing period.

  11. 11. Liability

    Delayback is committed to using all necessary means to process your claim. However, we cannot be held liable in the event of refusal of compensation by the airline or circumstances beyond our control.

  12. 12. Intellectual property

    All content on the Delayback website (texts, logos, visuals, etc.) is protected by intellectual property law. Any reproduction is prohibited without prior authorization.

  13. 13. Personal data protection

    Delayback places great importance on protecting your personal data. Your data is processed in accordance with the General Data Protection Regulation (GDPR).

  14. 14. Complaints and mediation

    If you have a complaint, you can contact us at the address indicated below. If an amicable resolution cannot be reached, you may refer the matter to a consumer mediator in accordance with legal provisions.

  15. 15. Applicable law and competent jurisdiction

    These terms and conditions are governed by French law. In the event of a dispute, the competent courts will be those within the jurisdiction of the Paris Court of Appeal.

  16. 16. Contact

    For any questions regarding these terms and conditions, you can contact us at:

    [email protected]

    Delayback

In summary

Key points to remember

A simple, transparent, and risk-free offer.

  • Trial 48 h

    €0,90

    to discover all our services

  • Then

    €49/month

    no commitment

  • 15% commission

    only on success

  • Cancellation

    at any time

    in a few clicks

FAQ

Frequently asked questions about the general terms and conditions

Find quick answers to the most common questions.

Your subscription at €49 per month begins after the 48-hour trial period. If you cancel during the trial, no subscription is charged.

Yes. The subscription is commitment-free: you can cancel it at any time in a few clicks from your personal account, under “My subscription.”

The 15% commission only applies once compensation has been obtained from the airline. It is calculated on the recovered amount. If your claim is unsuccessful, you pay no commission.

Yes. You can cancel during the 48-hour trial, and no subscription will be charged.

The subscription includes VIP customer service, priority assistance and unlimited tracking of all your claims from your personal account.

You can contact us via the form on the Contact page or by email at [email protected].

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