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Plane, train, bus, and ferry departing, with a traveler and her suitcase in the foreground

Travel with peace of mind, we defend your rights.

Your rights. Our expertise.

A disrupted trip?
Get up to €600
in compensation.

Flight, train, bus, or ferry delayed, canceled, or overbooked.
We take care of everything, from the claim to your compensation.

100% secure – No commitment

  • Up to €600 per passenger

    According to European regulations

  • No hidden fees

    Only if successful

  • Experts by your side

    A dedicated team that takes care of everything

  • Simple and fast

    Your request in a few minutes

  • Secure payment

    Your data is protected

We handle claims with all major airlines and operators

  • Air France
  • easyJet
  • Ryanair
  • Lufthansa
  • Transavia
  • Emirates
  • Qatar Airways
  • SNCF
  • Ouibus
  • FlixBus
  • Brittany Ferries
  • And many more…

How does it work?

A simple process, 100% online. We take care of everything.

  1. 1

    You submit your request

    Enter your trip information and add the required documents.

  2. 2

    We analyze eligibility

    Our experts verify your rights under applicable regulations.

  3. 3

    We handle all the steps

    We contact the airline or operator and follow up on your claim.

  4. 4

    You receive your compensation

    Once the compensation is obtained, you are informed and the transfer is made to your account.

Plane, train, coach or ferry: your rights are covered

Each mode of transport has its own EU regulation. We apply the right one to your journey.

  • €250 to €600

    Plane

    Flight more than 3 hours late, cancelled or overbooked, depending on the flight distance.

    Check my journey
  • 25% to 50% of the ticket

    Train

    25% of the ticket price from 60 minutes late at arrival, 50% from 120 minutes.

    Check my journey
  • 50% of the ticket

    Bus and coach

    Journeys of 250 km or more: departure over 120 minutes late, cancellation or overbooking without rerouting or a refund being offered.

    Check my journey
  • 25% to 50% of the ticket

    Ferry

    From 60 minutes late at arrival on a short crossing; the threshold rises with the length of the crossing.

    Check my journey

All travel disruptions are covered

Delayback helps you assert your rights, no matter the mode of transport or the situation.

  • Delay

    Compensation from 3 hours of delay

  • Cancellation

    Up to €600 depending on the distance

  • Overbooking

    If you were denied boarding

  • Missed connection

    We take into account your entire journey

  • Strike

    Depending on your ticket conditions

  • Other disruption

    Technical problems, weather, etc.

Traveler seated facing an airport window, watching a plane take off

No matter your destination, we're by your side.

Our offer

Complete protection, risk-free

48 hour trial

€0.90

Access all our services for 48 hours.

Start now

Then €49/month

  • Unlimited claim management
  • Real-time tracking
  • Support from our experts
  • No commitment

15% commission

Only if compensation is obtained.

No fee if we don't get anything.

Frequently asked questions

Find answers to the most common questions here.

View all questions

Any passenger whose flight was delayed by 3 hours or more at arrival, canceled less than 14 days before departure, or who was denied boarding, may claim compensation under European Regulation EC 261/2004. The flight must depart from an airport in the European Union, or arrive there with a European airline.

Eligibility verification only takes a few minutes. The processing of the claim then depends on the airline: it generally takes anywhere from a few weeks to a few months. You can track each step from your personal account.

All flights departing from an EU airport are covered, regardless of the airline, as well as flights to the EU operated by a European airline. Both direct flights and connecting flights booked under the same reservation are covered.

The amount depends on the flight distance: €250 up to 1,500 km, €400 for intra-EU flights over 1,500 km and other flights between 1,500 and 3,500 km, €600 beyond 3,500 km. It can be reduced by 50% if the airline offered you rerouting that arrived with only a limited delay.