Skip to content
Smiling Delayback support advisor with her headset at her workstation

We respond quickly.

Contact us

Contact our team We're here for you.

Delayback supports travelers with all their questions about compensation, flights, baggage, subscriptions, or their account. Our team of experts is here to help you at every step.

  • Simple
  • Fast response
  • Expert support

Several ways to reach us

Choose the contact method that works for you

Our team is available to answer all your questions.

Email

Send us your request and we’ll get back to you quickly.[email protected]

Live chat

Chat with our team in real time from our website.Start live chat

Help center

Check our full FAQ to quickly find an answer.

Go to the help center

A question?

Send us a message

Fill out the form below and our team will get back to you as soon as possible.

Our support

Our teams can help you

Our team of experts is available to help you with the following topics:

  • Claim tracking

    Get updates on the progress of your claim.

  • Compensation question

    Understand your rights and the amount of your compensation.

  • Subscription and billing

    Manage your subscription or payments.

  • Baggage

    Questions about lost or delayed baggage?

  • Documents and supporting evidence

    Find out which documents to provide.

  • Customer account support

    Help logging in or managing your account.

Our service hours

Monday to Friday

9:00 AM – 6:00 PM (Paris time)

Average response time: less than 24 business hours.

Always by your side

We are committed to providing you with quality support, wherever you are in the world.

  • Response within 24 business hours

    We get back to you quickly.

  • Multilingual team

    French, English, and more.

  • Personalized follow-up

    Tailored support.

  • No upfront fees

    Our service is risk-free for you.

Traveler with their backpack in an airport glass walkway

A team by your side

Based in Europe and present internationally, we support thousands of travelers every month. Wherever you are, our team is here for you.

Travelers all over the world.

FAQ

Frequently asked questions

Quickly find answers to the most common questions.

Log in to your personal account: your claim's progress is shown step by step, and you'll receive an email notification whenever it changes.

Write to us via the form on this page or at [email protected]. If you already have a case, provide its number for faster processing.

Your boarding pass or reservation, an ID document and, where applicable, your correspondence with the airline (cancellation email, proof of delay). You can add them from your personal area.

Our team responds within 24 hours on average, Monday through Friday.

Yes, as long as the claim has not been sent to the airline, you can complete or correct your file. Contact our team for any changes after that.

Yes, our team can assist you in both French and English.

Ready to assert your rights?

Check your flight for free and find out in minutes if you are eligible for compensation.

Check my flight

More than a service, an ally for your rights.