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Your rights, finally understandable.

Your rights

Know your rights if your flight is disrupted

Delay, cancellation, denied boarding, or missed connection.

European regulation protects air passengers in many situations. Delayback helps you understand your rights and claim your compensation simply.

  • Simple
  • Clear
  • Supported

What are your rights?

European regulation EC 261/2004 protects you in a number of situations.

  • Delayed flight

    If your arrival is delayed by 3 hours or more, you may be entitled to compensation depending on your route.

  • Canceled flight

    If your flight is canceled, you may be entitled to compensation, assistance, or re-routing.

  • Denied boarding

    In the event of overbooking or involuntary denied boarding, your rights are protected.

  • Missed connection

    If you miss a connection as part of the same trip, compensation may be due.

  • Lost or delayed baggage

    We can also assist you with baggage-related procedures.

Compensation amounts

Compensation can be up to €600 depending on your flight distance.

  • €250

    Flights up to 1,500 km

  • €400

    Flights between 1,500 and 3,500 km

  • €600

    Flights of more than 3,500 km

The amount depends on the flight distance, the arrival delay, and the exact situation.

Care provided by the airline

In addition to any compensation, the airline must take care of you during the disruption.

  • Meals and refreshments

    Drinks and meals must be offered to you depending on the waiting time.

  • Accommodation if necessary

    If an overnight stay is necessary, the airline must provide you with accommodation.

  • Transportation between hotel and airport

    The airline covers your transportation between the airport and accommodation.

  • Means of communication

    You are entitled to means of communication (phone, emails, etc.).

When is compensation not due?

Some situations may exclude the right to compensation.

  • Extraordinary circumstances

    Extreme weather, political instability, air traffic control strikes, etc.

  • Insufficient delay

    The eligibility threshold (generally 3 hours of arrival delay) is not met.

  • Airline not responsible

    Depending on the circumstances and supporting documents, the airline may not be held responsible.

Your rights by train, coach and ferry

Rail, coach and sea passengers are also entitled to compensation, calculated on the ticket price.

  • Regulation (EU) 2021/782

    Train

    25% of the ticket price for 60 to 120 minutes late at arrival, 50% beyond. No compensation for extraordinary circumstances (extreme weather, natural disaster); a staff strike does not exclude it.

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  • Regulation (EU) No 181/2011

    Bus and coach

    On regular services of 250 km or more: after a cancellation, overbooking or a departure over 120 minutes late, the operator must offer rerouting or a refund. Otherwise you are owed 50% of the ticket price on top.

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  • Regulation (EU) No 1177/2010

    Ferry

    25% of the ticket price from 60 minutes late for a crossing of up to 4 hours (2 hours up to 8 hours, 3 hours up to 24 hours, 6 hours beyond), 50% at double those thresholds. Except when weather makes sailing unsafe.

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What you need to prepare

To make it easier to review your case, have the following information ready.

  • Flight number

    E.g., AF1234

  • Flight date

    Scheduled departure date

  • Departure and arrival airports

    E.g., CDG → LIS

  • Ticket or booking confirmation

    Email or booking reference

  • Disruption information

    Delay, cancellation, etc.

  • Passenger contact information

    Last name, first name, email

Why choose Delayback?

We put our expertise and technology at your service to assert your rights—simply.

  • Fast case analysis

    We check your eligibility within minutes.

  • Experts in regulation EC 261/2004

    Our team has a thorough understanding of your rights.

  • Complete claims handling

    We take care of everything, from A to Z.

  • No upfront fees

    You pay nothing; we only get paid if your claim succeeds.

  • Transparent tracking

    You're informed at every step, in real time.

  • International presence

    We handle cases for flights departing from all EU countries and beyond.

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Find out for free whether you can get compensation.

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More than a service, an ally for your rights.

Frequently asked questions

Find answers here to the most common questions about your rights.

Any passenger whose flight was delayed by 3 hours or more at arrival, canceled less than 14 days before departure, or who was denied boarding, may claim compensation under European Regulation EC 261/2004. The flight must depart from an airport in the European Union, or arrive there with a European airline.

You can claim compensation as soon as your arrival at your final destination is delayed by 3 hours, unless the delay is due to extraordinary circumstances (extreme weather, air traffic control strike, etc.).

Not always. Compensation is due if the cancellation was announced less than 14 days before departure and was not caused by extraordinary circumstances. Depending on the re-routing offered, the amount may vary.

Let us handle your case: our experts analyze the reason for the refusal, challenge unjustified refusals, and continue the process until you get the compensation you are entitled to.

If the airline refuses to pay even though your claim is valid, our experts challenge its decision and follow up on the claim, including with the relevant mediation bodies. The fee is only due if compensation is obtained.

Yes. Lost, damaged, or delayed baggage is covered by the Montreal Convention. Our team of specialists helps you claim reimbursement of your expenses from the airline.

Yes. For a rail journey within the European Union you are entitled to 25% of the ticket price from 60 minutes late at arrival and 50% from 120 minutes (Regulation (EU) 2021/782). We find your train and its actual delay, then claim for you.

Yes, on regular services of 250 km or more. If your coach is cancelled, overbooked or leaves more than 2 hours late and the operator offers neither rerouting nor a refund, it owes you 50% of the ticket price (Regulation (EU) No 181/2011).

Yes. Leaving from a European Union port, a late arrival entitles you to 25% or 50% of the ticket price depending on the delay and the scheduled length of the crossing (Regulation (EU) No 1177/2010), unless the weather made sailing unsafe.

We check your eligibility, put together your file, contact the airline, and follow up until the compensation is paid. You’re informed at every step.