Travel with peace of mind.
How does it work?
From your disrupted flight to your compensation, effortlessly.
Delayback takes care of everything. You hand over your case, our experts handle the paperwork with the airlines, and you receive your compensation.
- Simple
- Fast
- You're supported
4 simple steps
How does it work?
A 100% online process, with our experts supporting you at every step.
- 1
You submit your claim
Enter your flight information in a few clicks and add the required documents (boarding pass, airline email, etc.).
- 2
We analyze your eligibility
Our experts verify your rights under European regulations and quickly inform you of your chances of compensation.
- 3
We handle all the steps
We contact the airline, build your case, and handle follow-up until your compensation is paid.
- 4
You receive your compensation
Once the compensation is obtained, you are informed and the transfer is made directly to your account.
We take care of everything, really.
You're always informed
Real-time tracking
From your personal area, track your claim's progress at every step. Our team remains available to answer all your questions.
- Email notifications at every step
- 24/7 access to your case
- A team of experts at your service
- No action required with the insurance company
- Claim received
- Eligibility confirmed
- Steps in progress
- Compensation paid
All types of disruptions are covered
Delayback supports you in enforcing your rights, whatever the situation.
Delayed flights
Compensation for delays of 3 hours or more at arrival.
Canceled flights
Up to €600 depending on the distance and the situation of your flight.
Missed connections
Missed a connection? We'll take care of everything.
Denied boarding
Overbooking, even with a valid ticket, your rights are the same.
Lost or delayed baggage
Also covered by our team of specialists.
Ready to assert your rights?
Check your flight for free and find out in minutes if you are eligible for compensation.
Check my flight“More than a service, an ally for your rights.”