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Frequently asked questions

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Any passenger whose flight was delayed by 3 hours or more at arrival, canceled less than 14 days before departure, or who was denied boarding, may claim compensation under European Regulation EC 261/2004. The flight must depart from an airport in the European Union, or arrive there with a European airline.

You can claim compensation as soon as your arrival at your final destination is delayed by 3 hours, unless the delay is due to extraordinary circumstances (extreme weather, air traffic control strike, etc.).

Not always. Compensation is due if the cancellation was announced less than 14 days before departure and was not caused by extraordinary circumstances. Depending on the re-routing offered, the amount may vary.

Yes. Lost, damaged, or delayed baggage is covered by the Montreal Convention. Our team of specialists helps you claim reimbursement of your expenses from the airline.

Log in to your personal account: your claim's progress is shown step by step, and you'll receive an email notification whenever it changes.

No upfront fees: you access the service with the €0.90 trial for 48 hours, and the 15% commission is only deducted if you receive compensation.

For €0.90, you get access to all our services for 48 hours: eligibility analysis, claim submission, and tracking. At the end of the trial, the subscription continues at €49 per month with no commitment, unless you cancel.

Yes. The subscription is commitment-free: you can cancel it at any time in a few clicks from your personal account, under “My subscription.”

As soon as the airline has paid the compensation, you'll be notified and the transfer is made to your account. The timeframe depends on the airline's response time.

Let us handle your case: our experts analyze the reason for the refusal, challenge unjustified refusals, and continue the process until you get the compensation you are entitled to.

No. You pay €0.90 for the 48-hour trial, then €49 per month with no commitment, and a commission of 15% only if compensation is obtained. No other fees are charged.

You can write to us via the contact form or at [email protected]. Our team responds within 24 hours on average.

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Hello Thomas,

Here's the progress of your claim.

  1. Claim receivedMarch 12, 2024
  2. Under analysisMarch 15, 2024
  3. 3In progressbeing reviewed
  4. 4CompensationSoon

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