Skip to content
Traveler sitting in an airport terminal, phone in hand, while a plane takes off

My personal space

Access your space Delayback

Track your claim, manage your subscription, find all your documents, and connect with our team, all with ease.

  • Simple
  • Secure
  • Always by your side

More than a service, an ally for your rights.

Don't have an account yet?

Your personal space

Everything in one place

A simple, secure space to manage your claim and your account.

  • Claim tracking

    Track the progress of your compensation claim in real time.

  • Documents

    Find all your documents and attachments in one place.

  • Subscription

    Manage your subscription and view your payments.

  • Support

    Easily connect with our team of experts.

Your security, our priority

A trusted space

Your data is protected and accessible only by you.

  • Secure access

    Secure connection and encrypted data.

  • Protected data

    GDPR compliance and high security standards.

  • Responsive support

    Our team responds quickly.

  • Personal space 24/7

    Accessible at any time, wherever you are.

Your account, your options

What you can do from your account

Your personal space lets you easily manage all the steps of your claim.

  • Track the progress of your case in real time
  • Find and download your documents
  • Update your personal information
  • Manage your subscription
  • Contact our support team

Frequently asked questions

All about your account

Answers to the most common questions about creating and managing your account.

Click “Sign up”, enter your email address and choose a password, or continue with your Google account. Your account is also created automatically when you submit your claim.

Click “Forgot password?” on the login page: you’ll receive an email to choose a new password.

Yes. Your personal account shows your claim's progress, recent activity, and your documents, 24/7.

Go to your personal account, in the “Settings” section, to update your information at any time.

From your personal account, in the “My subscription” section, you can view your plan, your payment dates, and cancel at any time.

Yes. Your data is encrypted and protected, access to your account is password-protected, and we never share your information without your consent.

Check your flight for free

Find out in minutes if you're eligible for compensation.

Check my flight

Travel with peace of mind.